Terms & Conditions Of Sale

The below Terms and Conditions of Sale (terms of sale) set out the terms applicable to the sale of our services for your information. Each time you purchase any service from our site, you will be asked to confirm your agreement to the applicable terms and conditions of sale, before you can complete your purchase.

Purchase Of Services

Dilys Guildford offers a range of services, including sittings, readings & healing sessions. You may purchase services directly through the site.

These terms of sale (together with any relevant documents referred to in them and including our Website Terms and Conditions) set out the terms on which we supply any of the following products via our site to you:

  • Digital downloads of audio products to your computer or mobile device
  • Digital downloads of video products to your computer or mobile device
  • Digital downloads of supporting materials


Each time that you purchase a service through the site, you will be required to confirm that you have read, understood and accept our terms of sale. You will not be able to purchase anything through our site unless confirmation is given. Any terms that you seek to impose in respect of your purchase of services through this site will not form part of any contract between us. Please read these terms of sale carefully before ordering any services from our site. If you have any queries on these terms please contact us before placing any order.

By placing an order for services through our site, you warrant that you are legally capable of entering into binding contracts, that you are at least 18 years old and that you are purchasing our services for your private, non-commercial use only. You further warrant that you will not copy, rent, hire, record, edit, clip, exchange, lend, allow for the public performance, broadcasting, downloading or sharing of files or of access details, with anybody else other than may be allowed under the terms of any licence that is granted to you as a part of the sale.

By placing an order for services through our site you agree that we may store, process and use personal data collected from you for the purposes of processing/fulfilling your order only. We work with third parties to process your payment (for example, PayPal) and they will also have access to your personal data to enable them to help us process/fulfil your order only. More information on how we may store, process and use your personal data is contained in our Privacy Policy.

All of the services that are available for sale on our site are owned or controlled by our licensors, or us. Upon payment of the price for any of these services, we grant you a non-exclusive, non-transferable licence to use the services for your own personal, non-commercial use.

You shall not redistribute, transmit, assign, sell, commercially exploit, broadcast, modify, adapt, edit, sub-licence, rent, share, lend, or transfer any services that you purchase through this site.

You are responsible for ensuring that you do not lose, destroy, or damage any digital product you are provided as part of our service/s through this site.

You are responsible for ensuring that any hardware you use to download and/or access these services function correctly with this site. You acknowledge and agree that the provision of all these requirements is your responsibility and is at your own cost. We are not obliged to ensure that our products are compatible with every manufacturer of mobile handsets.

Placing An Order

After placing an order for any services via our site, you will receive an on-screen message and e-mail from us acknowledging receipt and setting out the details of your order.

The contract for the purchase of any services will only be formed when you have agreed to our terms of sale, we have received payment in full for the service/s you are purchasing and we make the service/s available. We reserve the right, in our sole discretion to reject any order we receive.


All services featured on our site are subject to availability. We reserve the right to change or remove a service/s or other content on the site at any time without notice or liability to you.

Services will normally be available at the time agreed with you. There may be occasions when they are not available and we make no guarantee that any service ordered will be made available immediately (for example, if the site is taken down for maintenance or there is another technical issue). In such cases, we will use our best endeavours to give you access to your service as soon as possible following your purchase.

Where we are unable to provide you with any service that you have purchased, you agree that we can offer you either alternative goods to a similar value (upon your agreement that the alternative goods are suitable) or a complete refund. We will not be liable for our inability to fulfil a particular order from you.

Price And Payment

The price of any service will be as quoted on this site at the current time. We reserve the right to make certain services available only as part of a different purchase, for example, part of a group package.

Prices for service are liable to change at any time, but changes will not affect orders in respect of which we have already taken payment and made the service/s available.

Please note that some network/service providers may charge you an additional amount for downloading a service to a mobile handset. We recommend that you contact your network/service provider to understand the nature and extent of any additional charges before downloading to a mobile device. Note that overseas roaming charges may also apply. We will not be held liable for any such charges.

By providing the details of a credit or debit card or payment account to be debited, you confirm that you are authorised to purchase the service and that you have the permission of or are the holder of the credit or debit card, PayPal or other account being used to pay for the transaction. All card payments and cardholder details may be subject to validation checks carried out by us and/or the card issuer. If any validation checks are required, we will not be held liable for any delays or non-delivery nor are we obliged to.

In respect of validation checks and authorisation carried out by the card issuer, if the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery or any bank charges applied to you. We are not obliged to inform you of the reason for the refusal.


In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 working days of purchasing our service/s but only if you have not had the service/s made available, have not requested and been accepted to join any of our private social media groups (for example, private Facebook Group) to which access is offered as part of a purchase from the site, and have not accessed and/or used any supporting materials provided to you alongside your purchase of any service, within 14 calendar days from purchase.

If service/s are found to be defective, we shall have the right to attend to the cause of the problem and restore the service/s to functioning order, or offer you a repeat service/s. You shall not have the automatic right of refund in this case.

Events Outside Our Control

We will not be liable for any failure or delay to perform any of our obligations under a contract for a service/s that is caused by events outside our reasonable control.

Purchase Of Services

More details on our services can be found on our website. If you wish to purchase services or would like more information on our services, please contact us. If you purchase any services from us, a separate agreement will be executed between you and Dilys Guildford which will be subject to a specific set of terms and conditions suitable for that agreement. It may be that some terms and conditions are the same or similar to those contained in these Website Terms and Conditions and Terms and Conditions of Sale, but they may vary to suit the relevant agreement at that time. Dilys Guildford will make those terms and conditions known to you and those will apply to any contractual agreement if you agree and it is concluded.